Read our Customer Reviews

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Bridget profile picture
Bridget
28 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Speedy customer service. Sent a new expedited kit with no extra charge when kit showed delay in the mail.
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Anas Aljumaili profile picture
Anas Aljumaili
54 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Excellent customer service from Mosaic Diagnostics. Birda was very helpful, professional, and quick to respond to my questions. I had an issue and Birda clearly explained my options, provided all documents I need. The responses were prompt and made the whole process much easier. I really appreciate the support and excellent communication. Thank you!
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N B profile picture
N B
63 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I had a very positive experience with Mosaic Diagnostics. As an international client, I really appreciated how clear and easy-to-follow the instructions were, which made the testing process straightforward and stress-free. The service was prompt, efficient, and well organised, and the staff were highly professional, friendly, and helpful throughout. Communication was excellent, and everything was handled smoothly from start to finish. I particularly appreciated the attention to detail and the professionalism shown throughout the testing process. I would highly recommend Mosaic Diagnostics to anyone, especially international clients, looking for a reliable, professional, and efficient testing service.
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Cindy Vondenkamp profile picture
Cindy Vondenkamp
101 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Mosaic Diagnostic provided a thorough in depth and understandable assessment of my lab test results. They were responsive to my concerns and professional. My lab results even came back before the predicted timeline! Now I can chart a course and begin to heal. Thank you!
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Beth Cruz profile picture
Beth Cruz
127 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Truly excellent customer service. Above and beyond.
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F. Farah profile picture
F. Farah
128 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I had excellent experience with Mosaic Diagnostic. I had to change one of my orders which already shipped. Carolin.F was very fantastic helpful, she even directed me the right order when I got confused with the different panels. I sent her many emails with questions and each time she responded right away with answers & details. I received the results sooner. Overall 1000/10. I am happy I chose Mosaic Dx.
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Yuleisy Pando Ortiz profile picture
Yuleisy Pando Ortiz
135 days ago
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Excellent
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thelittle blackpen profile picture
thelittle blackpen
143 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Birda was very helpful and quick with her responses. She made the process seamless.
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Lisa Carson profile picture
Lisa Carson
167 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Mosaicdx’s customer service is amazing.
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Katherine Hurtado profile picture
Katherine Hurtado
168 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Excelente Atención al Cliente
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kelci Smithmeyer profile picture
kelci Smithmeyer
169 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Mosaic Diagnostics has the best customer service around! They are always so helpful and quick to respond to my emails. They are a pleasure to work with :)
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Jan Johnson profile picture
Jan Johnson
171 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I initially had a few issues accessing my report but I'm very happy with the service. Customer services were brilliant (Nicole) and really went out of their way to help me. I'm delighted with the outcome.
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Aqsa Liaqat profile picture
Aqsa Liaqat
187 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Excellent customer service and accurate results
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Cooper Hallstrom profile picture
Cooper Hallstrom
187 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Mosaic DX customer service are always super friendly, reliable and quick to reply!
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Isabella Thor., CNTP. profile picture
Isabella Thor., CNTP.
188 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Use them for most of my functional lab needs. Platform is easy to navigate, support is quick and helpful, and I'm grateful they exist. The only thing I'd love to see is more support for other practitioners outside the conventional license model (or from other countries' practitioner models), like functional nutrition practitioners.
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Mahee profile picture
Mahee
188 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Jayri from customer service was very helpful, kind, and prompt in responding. Thank you for your support throughout my journey. Mahee
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Regina Alonzo profile picture
Regina Alonzo
188 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
customer service is fantastic. mold test results are clear and easy to understand - so helpful!
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Amy Papa profile picture
Amy Papa
189 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I have been using Mosaic for several years. love their tests and their customer service is superb!
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Roslyn Bergeron profile picture
Roslyn Bergeron
194 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
So pleasant to deal with!!! Thank you for assisting me with my hiccup!!!
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Birrah Munawar profile picture
Birrah Munawar
196 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Very professional and helpful
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ROOTS HEALTHCARE profile picture
ROOTS HEALTHCARE
199 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
One of the best Functional Testing labs in the world which performs Organic Acid test very effectively
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john doe profile picture
john doe
588 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Completely useless, there's a reason they changed their name!
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Tracy Van Donsel profile picture
Tracy Van Donsel
599 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I would like either a full refund or a new test ran, but Mosaic Diagnostics refuses to take responsibility for only providing partial test results. I paid my practitioner $320 for an IgG Food Map test. Samples were collected 5/9/24, and I waited nearly 2 months for results. Due to an issue with the slides in the lab, I received a partial report with a list of excluded analytes on 7/2/24. Wheat and nuts excluded from the analytes, but one of the main reasons the test was ordered. Mosaic issued a $80 partial refund, refused to issue a full refund, and would not re-run the test to provide the results I needed. Do not order a test from this company.
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Susan profile picture
Susan
692 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Stacy demonstrated compassion and understanding during a challenging period in my life. The test results will facilitate the identification of appropriate solutions to restore my health balance. I express my gratitude to the Mosaic Diagnostics team for their expertise and support. #healthcare #diagnostics #wellbeing #objectives #health #restoration
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Tristen Schunick profile picture
Tristen Schunick
698 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Amazing customer service, the Representative by the name of Stacy I believe helped with all the questions I had and got to the bottom of any worries. I do apologize for our bursts in the conversation while they were talking but they handled it very professionally and was still very nice. 10/10 service !!! Happy thanksgiving !
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MI Y profile picture
MI Y
736 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I am writing from Sweden: I have a lot of good things to say about this lab. Serious, knowledgeable and respectable prices for their services! As I live in Europe I performed an OAT test which cannot be done here. I had the honor of receiving customer support from Caroline Franks. She helped me and answered my questions and delivered a very extraordinary service. Employees like Caroline must be retained and protected at all costs. Greetings from Sweden.
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Aaron Manwill profile picture
Aaron Manwill
859 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Horrible customer service. It's been a month since they had my test and no results have been given. I called and they said they do not have an eta on when that will be completed. even though the estimated time of completion they put is well past due. They are dealing with people's health which is not a joke and it seems that they are taking it very lightly. DO NOT GET ANY TESTS WITH THEM!! there are better companies out there that have better customer service. I wish I could do 0 stars because they do not deserve one.
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Alex Cook profile picture
Alex Cook
886 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
The process is simple, easy, quick and reasonable pricing. Overall, I can say that I had a positive experience with Mosaic testing. Would I recommend this to others?...Yes. Conclusion: -88% Reliable. -Food: Less accurate with Meats & Dairy (for me). -Some items that I absolutely enjoy eating & have very little to no issues with, have high testing results, which is quite confusing to say the least. -I believe that we’re missing something. A piece of information or data that would calibrate the results better or allow us to have a more precise interpretation of the results, like combing IgG & IgE results together. If IgA & IgM were tested as well, then maybe we’ll have a better picture of what’s going on?
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Advanced Regen Medical profile picture
Advanced Regen Medical
1242 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Lab testing for subtle imbalances with excellent clinical support.
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Irene M Carr profile picture
Irene M Carr
1248 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
GPL is great in every way- great tests and professional support with fantastic education. Highly recommend
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denise drake profile picture
denise drake
1250 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Excellent support for specific patient tests that I ordered. I highly recommend the consult as you will have more insight. Lindsey was excellent communicator and very knowledgeable.
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Amber MacDonald profile picture
Amber MacDonald
1252 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Love this lab for my functional testing needs! They offer great practitioner support as well.
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Sarah E. profile picture
Sarah E.
1254 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I have had a Practitioner account with this lab for years. They have always been helpful, professional, and I love that they offer consult appointments when you want to get another professional perspective on some lab work. I love working with this company and highly recommend them!
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Duard Birkhofer profile picture
Duard Birkhofer
1263 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Jasmyne was very knowledgable and easy to meet with. Handled all my questions very well.
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Yelena Tselenchuk profile picture
Yelena Tselenchuk
1263 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great support! Very knowledgeable and easy to communicate with!
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Maysa Alavi, MD profile picture
Maysa Alavi, MD
1265 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Excellent experiences reviewing labs with Jasmine and Steven. Sometimes challenging to get an appointment last minute (less than a week away) so just book them as soon as results come in!
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Marilyn Burrell profile picture
Marilyn Burrell
1266 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Jasmyne is fantastic - her experience and the way she navigates test with symptoms really helps unearth clinical pearls.
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amal joseph profile picture
amal joseph
1267 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Steven gave me lots of time and answered all my questions with patience. This is a great service that GPL offers to help understand the results.
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Stephen Wangen profile picture
Stephen Wangen
1277 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I always appreciate the results and the lab consults. Keep up the great work!
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Cris Brown, RHN, CNE, CFM profile picture
Cris Brown, RHN, CNE, CFM
1277 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Raving reviews for the professionalism and quality content I received from Jill Craig!
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Anna Rathbun Food Therapy profile picture
Anna Rathbun Food Therapy
1278 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great testing and support - thanks for your help!
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Lauren Hanson profile picture
Lauren Hanson
1279 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I always appreciate talking to the specialists on how to interpret my patient's lab results and best support my patients.
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Ron Rose profile picture
Ron Rose
1279 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Pam was terrific to deal with.
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Tricia Williams profile picture
Tricia Williams
1282 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Highly knowledgeable and caring educational consultations with Great Plains medical and nutritional team.
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Dr Daphne Lyell profile picture
Dr Daphne Lyell
1284 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Such helpful virtual support with test results. J Brown was great - I could go anywhere with the questions around the OAT report and she met me there. Grateful.
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Lynn Moore profile picture
Lynn Moore
1284 days ago
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Be warned that the results from the OAT test is complicated and Great Plains will only work with doctors so if your doctor doesn’t know how to read the test, and most don’t, then you need to find a doctor who does. Good luck with that. Customer service was very disappointing at best.
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松本明子 profile picture
松本明子
1286 days ago
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わかりやすく説明してもらってよかったです。 His explanation is great!
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Jessica Doncses profile picture
Jessica Doncses
1287 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
My consult was thorough and efficient. I appreciate the ability to have a clinical discussion with the GPL team.
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Lisa Smith profile picture
Lisa Smith
1291 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
My clinical consult with Jasmyne was top notch. She's thorough, kind, and very informative. Excellent service - highly recommend GPL.
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Aruksha Patel profile picture
Aruksha Patel
1291 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Steven Imgrund was well-informed and helpful. The test results and his thorough explanations provided me with a lot of new information and an actionable plan. Thank you!
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Dustin Sulak profile picture
Dustin Sulak
1293 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Excellent info in the clinical consultation
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Nicole Fenske profile picture
Nicole Fenske
1294 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Wonderful lab. Great support.
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Drew Christensen profile picture
Drew Christensen
1297 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Love GP lab and their incredible support. Thanks
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Paulina Ferrari profile picture
Paulina Ferrari
1297 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Excellent! I am impressed with the depth of knowledge, insights, and recommendations. Thank you!
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Adam Prinsen profile picture
Adam Prinsen
1300 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
very helpful service
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nomakeupcutie profile picture
nomakeupcutie
1302 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Customer service is horrible. Celso was rude and Greg hung up on me. DON'T DO BUSINESS HERE!
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Kathy Wilmering profile picture
Kathy Wilmering
1304 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Lindsey was very knowledgeable and able to use the information I gave her to come up with insights and directions for my patient. She also welcomed questions.
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Maria Aumick profile picture
Maria Aumick
1310 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Jill (as well as the other consultants) was super helpful and knowledgeable. This is always true.
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Well Body Chiropractic profile picture
Well Body Chiropractic
1313 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
I was very happy and appreciative of the support I received this week on a mycotox test. It was prompt, very helpful with resources and patient advice.
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Dr. Adria Rothfeld profile picture
Dr. Adria Rothfeld
1319 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Excellent testing and outstanding clinical support.
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