Practitioner Pay
Choose this Option:
If you are a practitioner who plans to pay MosaicDX directly for testing and collect reimbursement directly from your patients.
How it Works:
For office inventory: Submit payment information for your testing upfront, charges applied after the sample is received at our lab.
For drop ship to patients: Submit payment information for your testing upfront, charges applied when the order is placed.
An order statement containing pricing before any adjustments will be provided.
Geographic Restrictions: Argentina, Australia, Bangladesh, Barbados, Brazil, Bulgaria, Cambodia, China, Egypt, Greece, Japan, Lebanon, Mexico, Morocco, New Zealand, Nigeria, Pakistan, Panama, Peru, Philippines, Saudi Arabia, South Africa, South Korea, Ukraine, Venezuela
Eligible testing: All excluding Kryptopyrrole and Amino Acids Plasma
Patient Pay
Choose this Option:
If you are a patient who plans to pay for testing yourself, you have the option to make a direct payment to MosaicDX.
How it Works:
After your practitioner has initiated the order, you’ll provide payment information during kit registration. The charge will be processed either before your kit is shipped to you or, if you already have your kit, when your sample arrives at the lab.
Geographic Restrictions: Argentina, Australia, Bangladesh, Barbados, Brazil, Bulgaria, Cambodia, China, Egypt, Greece, Japan, Lebanon, Mexico, Morocco, New Zealand, Nigeria, Pakistan, Panama, Peru, Philippines, Saudi Arabia, South Africa, South Korea, Ukraine, Venezuela
Eligible testing: All excluding Kryptopyrrole and Amino Acids Plasma
Pricing
Patient Pricing: For pricing information on our laboratory testing, reach out to your healthcare provider. If you don’t have a practitioner, contact our customer service team to connect you with one in your area.
International Pricing: Contact us at international@mosaicdx.com
Acceptable Payment Methods
Payment must accompany all specimens for processing. Test results will not be released without payment.
- All major credit cards including Visa, Master Card, Discover, American Express, JCB, and Diners Club
- Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) with Visa, Mastercard, Discover or American Express
- Check or Money Order
- Wire Transfer
Cancellation Policy
At Mosaic Diagnostics (MosaicDX), we are committed to providing efficient and accurate testing services. We understand that circumstances may arise that require an order to be canceled. The following policy outlines cancellation eligibility, applicable fees, and refund requirements.
Cancellation requests may be submitted by the ordering practitioner, patient, or patient’s parent/legal guardian.
Cancellation & Refund Eligibility
Refund requests must be submitted within 30 days of the original order date.
Orders are not eligible for a refund if:
- More than 30 days have passed since the order was placed; or
- The patient’s specimen has already been shipped back to MosaicDX.
Once a specimen has been shipped back to the laboratory, the order is considered non-refundable, regardless of whether the specimen has been received or testing has begun.
Before a Test Kit Has Shipped from MosaicDx
Eligible orders canceled before a test kit has been shipped may be canceled through the Practitioner or Patient Portal, when available, or by submitting the Cancellation Request Form.
For eligible paid orders, a refund will be issued to the original payment method.
Unpaid orders may be canceled through the Practitioner or Patient Portal before the test kit has shipped.
After a Test Kit Has Shipped from MosaicDx
If a test kit has already been shipped, but the specimen has not been shipped back to MosaicDX, a cancellation may still be requested within 30 days of the original order date.
A $40 cancellation fee will be deducted from the refund to account for the test kit, supplies, and fulfillment costs.
International Orders
For eligible international orders canceled after a test kit has shipped, the $40 cancellation fee and applicable shipping costs will be deducted from the refund.
MosaicDX is not responsible for differences in refund amounts resulting from currency exchange rate fluctuations.
After a Specimen Has Been Shipped to MosaicDX
Once a specimen has been shipped back to MosaicDX, the order is no longer eligible for cancellation or refund.
This applies regardless of whether the specimen has arrived at the laboratory or testing has begun.
Recollection & Replacement Kits
If a specimen requires recollection due to insufficient quantity or another collection-related issue, MosaicDX reserves the right to charge additional fees for replacement test kits, collection supplies, and shipping.
Special Testing Policies
DUST Test(s) are non-refundable once payment has been submitted.
Refund Processing
All cancellation and refund requests are reviewed to confirm eligibility under this policy.
Approved refunds will be processed within 7 days of approval. Please allow 3-5 days for the refund to appear once issued.
All refunds will be issued to the original payment method and original paying party, regardless of who submits the cancellation request. Refunds cannot be transferred or issued to another individual or payment source.