Cancellation Policy

At MosaicDX, our commitment is to provide efficient and accurate testing services to our clients. We understand that circumstances may necessitate test cancellations, and to facilitate a streamlined process, we have established the following cancellation policy:

To request the cancellation of any test(s), notification must be provided to MosaicDX by the ordering practitioner, patient, or parent/guardian.

Initiating Cancellation and Acceptable Timeframes:

When Specimen has not shipped to MosaicDX

Practitioners and patients can cancel an unpaid test order before it has shipped to MosaicDX through their portal login. 

In cases where patients have submitted payment for unreturned specimens, a refund can be requested within six months from the payment date through this cancellation form. A refund will be issued, deducting a $35 cancellation fee. *

*International shipments, additionally subject to half of the international shipping fee deducted from the total refund. 

When Specimen has shipped to MosaicDX

Cancellations of specimens that have shipped will be accepted only if requested through this cancellation form within 24 hours of the laboratory receiving the specimen. It is crucial to note that our testing process commences promptly upon specimen receipt.

*International shipments, additionally subject to the full international shipping fee deducted from the total refund.

Refund Approval and Processing:

Upon receiving and reviewing the refund request, our team will evaluate eligibility according to the policy guidelines. If the request aligns with the policy criteria, the refund will be processed within 7 days of the approval date and confirmation will be sent to the requesting party or designated contact. Refunds will be issued using the original payment method unless otherwise specified or agreed upon.

Policy Acknowledgment:

By utilizing MosaicDX’s services and submitting specimen(s) for testing, clients, practitioners, patients, and/or parent/guardians acknowledge their understanding and agreement to adhere to this cancellation policy.

Privacy Policy

At MosaicDX (“Mosaic Diagnostics”) we understand that your health is a very personal matter. We appreciate the trust you place in us to treat your information cautiously and sensibly. Our privacy policies (linked below) outline the types of personal information we collect and use when you use our services, as well as some of the steps we take to safeguard your information.

We work diligently to uphold your trust in our company, and our policies reflect how seriously we take this responsibility.

MosaicDX understands that your medical records are a very confidential matter and we appreciate the trust you place in us to protect the privacy of your protected health information. This includes laboratory test orders and test results as well as invoices for the healthcare services we provide. Mosaic DX is required by law to maintain the privacy of your Protected Health Information. We are also required to provide you with this Notice upon request. It describes our legal duties, privacy practices and your patient rights as determined by the Health Insurance Portability and Accountability Act (HIPAA) of 1996. We follow the terms of this Notice. We use your Protected Health Information for treatment, payment, or healthcare operations purposes and for other purposes permitted or required by law. Not every use or disclosure is listed in this Notice, but all of our uses or disclosures of your health information will fall into one of the categories listed in our privacy practices.

Full Notice of Privacy Practices:


At MosaicDX (“Mosaic Diagnostics”) we understand that your medical records are a very confidential matter, and we appreciate the trust you place in us to protect the privacy of your protected health information. This includes laboratory test orders and test results as well as invoices for the healthcare services we provide.

Our Responsibilities

MosaicDX is required by law to maintain the privacy of your Protected Health Information. We are also required to provide you with this Notice upon request. It describes our legal duties, privacy practices and your patient rights as determined by the Health Insurance Portability and Accountability Act (HIPAA) of 1996. We follow the terms of this Notice

How We May Use or Disclose Your Health Information

We use your Protected Health Information for treatment, payment, or healthcare operations purposes and for other purposes permitted or required by law. Not every use or disclosure is listed in this Notice, but all our uses or disclosures of your health information will fall into one of the categories listed below.

We need your written authorization to use or disclose your health information for any purpose not covered by one of the categories below. Any authorization you provide may be revoked at any time. If you revoke your authorization, we will no longer use or disclose your health information for the reasons stated in your authorization except to the extent we have already taken action based on your authorization.

The law permits us to use or disclose your health information for the following purposes:

Treatment – MosaicDX provides laboratory testing for physicians and other healthcare practitioners, and we use your information in our testing process. We disclose your health information to authorized medical practitioners who order tests or need access to your test results for treatment purposes.

Payment – MosaicDX will use your Protected Health Information as part of our billing process and may send it to insurance companies or other appropriate parties, including to you, to obtain payment for our services. If you are insured under another person’s health insurance policy (for example, parent, or a former spouse), we may also send invoices to the subscriber whose policy covers your health services.

Healthcare Operations – MosaicDX may use or disclose your Protected Health Information for activities necessary to support our healthcare operations, such as performing quality checks on our testing, internal audits, or developing reference ranges for our tests.

Business Associates – We may provide your Protected Health Information to other companies or individuals to assist us in providing specific services to us. These other entities, known as “business associates,” are required to maintain the privacy and security of Protected Health Information. Our business associates must only use your health information for the services they perform on our behalf.

As Required by Law – In certain circumstances, federal or state laws may require that we provide your health information to organizations such as Public Health Authorities, Health Oversight Agencies, and Workers Compensation Agents.

Law Enforcement Activities and Legal Proceedings – We may disclose your Protected Health Information as required to comply with a court order, or other legal process during a judicial or administrative proceeding, but only if efforts have been made to tell you about the request or to obtain an order of protection for the requested information.

Research – MosaicDX may disclose health information for research purposes when an Institutional Review Board or privacy board has reviewed the research proposal and established protocols to ensure the privacy of your Protected Health Information and determined that the researcher does not need to obtain your authorization prior to using your Protected Health Information for research purposes. The confidentiality of the client information will not be disclosed.

Your Patient Rights

Receiving Test Information – You have the right to receive a copy of your Protected Health Information that we have created. However, some state laws restrict our ability to provide test results directly to you and require that you obtain test results directly from your treating provider. If your request for a copy of your test information is denied, you may request that the denial be reviewed.

Amending Health Information – You may request changes to your Protected Health Information, and we will accommodate them if we can. However, we are not required to make the requested changes. If we deny your written request to change your Protected Health Information, we will provide you with a written explanation of the reason for the denial and additional information regarding further actions that you may take.

Accounting of Disclosures – You have the right to receive a list of certain disclosures of your health information made by MosaicDX in the past six years from the date of your written request. Under the law, this does not include disclosures made for purposes of treatment, payment, or healthcare operations.

Requesting Restrictions – You may request that we agree to restrictions on certain uses and disclosures of your health information, but we are not required to agree to your request, with the following exception. You have the right to ask us to restrict the disclosure of health information to your health plan for a service we provide to you where you have directly paid us (out of pocket, in full) for that service, in which case we must honor your request.

Requesting Confidential Communications- You have the right to request that we send your health information by alternative means or to an alternative address, and we will accommodate reasonable requests.

Questions or Complaints – If you have any questions about this notice, please contact us at 800-288-0383 (Extension # 148), send an email to, or write to us at the following address:

MosaicDX Attention: Privacy Officer
8400 W 110th Street, Suite 500
Overland Park, KS 66210

NoteWe reserve the right to amend the terms of this Notice to reflect changes in our privacy practices, and to make the new terms and practices applicable to all Protected Health Information that we maintain about you, including Protected Health Information created or received prior to the effective date of the Notice revision. Our Notice is displayed on our website and a copy is available upon request.

Revised: February 1, 2022

Full Notice of Online Privacy Practices:

Effective date: February 1, 2022

The MosaicDX (“Mosaic Diagnostics”) (“us”, “we”, or “our”) operates (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from


  • Service: Service is operated by Mosaic Diagnostics
  • Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data: Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Cookies: Cookies are small files stored on your device (computer or mobile device).
  • Data Controller: Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
  • Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
  • Data Subject (or User): Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Service. You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
Use of Data

Mosaic DX uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you agree for to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), MosaicDX legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. MosaicDX may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • For payment processing purposes
  • To comply with the law
Retention of Data

MosaicDX will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. Mosaic DX will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside and choose to provide information to us, please note that we transfer the data, including Personal Data, to and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

MosaicDX will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, MosaicDX may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

MosaicDX may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Mosaic DX
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability
Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. MosaicDX aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Mosaic DX relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:


We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: