Patient FAQs

Check your test statuses, locate results and view your account information directly through your MosaicDX account. You can also watch this step-by-step video tutorial to learn how to navigating these key features within your patient portal.  

To help you fully understand your test results, MosaicDX test reports translates complex data into easy-to-understand clinical insights. We strongly recommend discussing the results with your practitioner to ensure you have a clear understanding and any necessary next steps.

The ordering process for MosaicDX tests starts with your healthcare practitioner assessing your symptoms and recommending the most appropriate test.

Once a test has been recommended, collection kits can be conveniently ordered and delivered straight to your doorstep. If you already have a collection kit, you can register your test and begin the process at your convenience.

It is important to carefully follow the collection instructions and include all required information about yourself and your specimens when registering your test. When your specimens are collected, you can use the prepaid shipping materials provided in your kit to ship them to MosaicDX. Your results will be accessible online via the MosaicDX portal. We recommend scheduling an appointment with your healthcare practitioner to discuss your results and develop a plan for your healthcare

If you are located outside of the U.S., our customer service team can assist you in finding a distributor in your country. In countries where a distributor is not required, you can place an order through our international patient ordering site. Please note that all international shipping costs must be paid prior to shipping the kit.  

To securely register your MosaicDX test kit, you can scan the QR code located inside the kit or visit www.MosaicDX.com/register.

After collecting your sample, refer to the shipping instruction card for the next steps and use the prepaid label to return the kit hassle-free. If you need additional guidance, you can watch a tutorial video on registering your MosaicDX kit on our website.

Test turnaround times vary by test, with most results available 7-20 days after receipt at our lab. Keep track through your MosaicDX patient dashboard.

Please refer to your test’s specific Test Preparation and Instructions for more information regarding the potential effects of medications, foods, and supplements on this test. 

You make also consult your healthcare provider prior to making any changes to your medications.

Visit the payment information page for an overview of payment options and procedures along with insurance coverage overview.

NOTE: Insurance coverage for testing is based on several factors such as the type of procedure, diagnosis, and insurance policy guidelines. Patients are encouraged to contact their insurance company to check for coverage and to provide the procedure codes (CPT codes) and diagnostic codes (ICD-10 codes). The CPT codes can be found on the billing information page, while ICD-10 codes are provided by the practitioner.

To learn more about payment options and procedures, we recommend visiting the Payment Information page on our website. We strongly encourage patients to discuss testing costs with their healthcare provider beforehand.

Once you have registered and received your specimen collection kit, you can access your payment information via the MosaicDX patient dashboard.

Our testing process is designed to be convenient and accessible for patients. After a healthcare provider has placed an order for a test, the test kit will be shipped directly to the patient’s preferred address, along with all the necessary materials for specimen collection and submission. This means that patients do not need to visit a laboratory to initiate the testing process.

1. Visit AnyLabTest Now to find a location near you.
   1. Schedule an appointment online, call for assistance, or just show up for your lab test — no appointment necessary.
   2. Bring the following to your appointment:
      1. Payment for specimen collection and processing fee.
      2. Test collection kit
      3. Included gel pack (freeze ahead of time)
      4. Collection instructions
      5. Test Requisition Form with doctor’s signature
      6. UPS return bag (included in the test kit)
2. Alpha Phlebotomy Group offers three options
   1. In Home Collections – where the phlebotomist comes to you. Fees include per collection rates and mileage.
   2. Collection Draw Site Locations – where APG provides you with a location that is familiar with MosaicDX orders. Prices for collections vary by phlebotomist.
   3. Mobile Event Collections for Groups – Have a group of 20 blood collections? Create a blood draw corporate or wellness event. Events require a minimum of 6 draws per hour otherwise additional hourly fees may apply along with specific pricing per participant.
3. Los Angeles and Orange County Areas: Contact Mobile Phlebotomy Service
   1. They will complete the blood draw directly from your home. Call 909-985-5562 to make an appointment. Standard hours of operation are 6:00 a.m. to 3:00 p.m.
4. Kansas City Metro Areas: Contact Test Smartly Labs.
   1. Collection hours are Monday through Friday 9:00 a.m. to 5:00 p.m. at all four of the TSL Kansas City area locations. Call 816-800-9699 to set up your appointment.

MosaicDX offers pediatric collection bags with adhesive tape for pediatric patients who have not been toilet trained. These bags can be used to collect urine from infants or young children. To request pediatric collection bags, please contact our Customer Service team. 

Get in touch with our MosaicDX Customer Service team or easily access collection instructions via the resources section on our website.

US shipping is free, and a prepaid return label is included with all test kits. Follow the shipping instructions card located inside your sample collection kit.

For international patients, the shipping cost for test kits to and from the laboratory is the responsibility of the patient and varies by country. To estimate the expedited shipping cost for shipping specimens into the US, please visit the international shipping page for more information.  

Shipping costs must be paid in advance before the lab ships your testing kit to you. Your secure payment link will be provided in your order confirmation email.  

Alternatively, we have distributors in many countries that may offer test kits at a reduced cost. Please contact us to inquire if there is a distributor available in your country. 

Test kits should only be shipped Monday-Thursday except for the stool collections, which should be shipped no later than Wednesday.

For international shipments, we recommend shipping Mondays and Tuesdays.  

You may conveniently update your information within your MosaicDX account. View this short tutorial video on how to easily and securely update your account information.  

Different samples have different expiration dates. In general, stool and blood (from blood draw) have shorter viability, and we would suggest that you collect those later than some other samples such as urine and Dried Blood Spot (DBS).

Please see list below for guidance on sample viability:

• Hair – No expiration date
• Buccal Swab for DNA Methylation – 2 months
• Saliva for Hormones Test – 2 months (frozen)
• Urine* – 30 days (frozen)
• Dried Blood Spot (DBS) – 21 days
• Stool – 5 days after day 2 collection
• Blood Draw (all types) – Ship immediately on the same day

*Urine – Porphyrins Test is viable for 14 days (frozen)

Different states have regulations that define the scope of practice for practitioners. It is the practitioner’s responsibility to abide by these rules.

Mosaic Diagnostics accepts authorization from Medical Doctors (MD), Osteopathic Doctors (DO), Chiropractors (DC), Naturopathic Doctors (ND), Doctors of Philosophy in Psychology, Biochemistry, Toxicology, and Nursing (PhD), Doctors of Oriental Medicine (DOM), Licensed Acupuncturist (Lac), Physicians Assistants (PA), Nurse Practitioners (ARNP), Nurse Midwives (CNM), Certified Nutritionists (CCN), and Registered Dietitians (RD).