Practitioner Pay
Choose this Option:
If you are a practitioner who plans to pay MosaicDX directly for testing and collect reimbursement directly from your patients.
How it Works:
For office inventory: Submit payment information for your testing upfront, charges applied after the sample is received at our lab.
For drop ship to patients: Submit payment information for your testing upfront, charges applied when the order is placed.
An order statement containing pricing before any adjustments will be provided.
Geographic Restrictions: Argentina, Australia, Bangladesh, Barbados, Brazil, Bulgaria, Cambodia, China, Egypt, Greece, Japan, Lebanon, Mexico, Morocco, New Zealand, Nigeria, Pakistan, Panama, Peru, Philippines, Saudi Arabia, South Africa, South Korea, Ukraine, Venezuela
Eligible testing: All excluding Kryptopyrrole and Amino Acids Plasma
Patient Pay
Choose this Option:
If you are a patient who plans to pay for testing yourself, you have the option to make a direct payment to MosaicDX.
How it Works:
After your practitioner has initiated the order, you’ll provide payment information during kit registration. The charge will be processed either before your kit is shipped to you or, if you already have your kit, when your sample arrives at the lab.
Geographic Restrictions: Argentina, Australia, Bangladesh, Barbados, Brazil, Bulgaria, Cambodia, China, Egypt, Greece, Japan, Lebanon, Mexico, Morocco, New Zealand, Nigeria, Pakistan, Panama, Peru, Philippines, Saudi Arabia, South Africa, South Korea, Ukraine, Venezuela
Eligible testing: All excluding Kryptopyrrole and Amino Acids Plasma
Pricing
Patient Pricing: For pricing information on our laboratory testing, reach out to your healthcare provider. If you don’t have a practitioner, contact our customer service team to connect you with one in your area.
International Pricing: Contact us at international@mosaicdx.com
Acceptable Payment Methods
Payment must accompany all specimens for processing. Test results will not be released without payment.
- All major credit cards including Visa, Master Card, Discover, American Express, JCB, and Diners Club
- Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) with Visa, Mastercard, Discover or American Express
- Check or Money Order
- Wire Transfer
Cancellation Policy
At MosaicDX, our commitment is to provide efficient and accurate testing services to our clients. We understand that circumstances may necessitate test cancellations, and to facilitate a streamlined process, we have established the following cancellation policy:
To request the cancellation of any test(s), notification must be provided to MosaicDX by the ordering practitioner, patient, or parent/guardian.
Initiating Cancellation and Acceptable Timeframes
For cancellation requests submitted more than 24 hours after the laboratory received the specimen, no refund will be made.
When Specimen has not shipped to MosaicDX
Practitioners and patients can cancel an unpaid test order before it has shipped to MosaicDX through their portal login.
Practitioners and patients can cancel a test order before it has shipped to MosaicDX through their portal login, or by using this cancellation form. A refund will be issued, deducting a $35 cancellation fee.
If you cancel an international order, we will deduct $35 for the cancellation fee and 50% of the shipping costs from your refund.
When Specimen has shipped to MosaicDX
Cancellations of specimens that have shipped to Mosaic will be accepted only if requested through this cancellation form and within 24 hours of the laboratory receiving the specimen. It is crucial to note that our testing process commences promptly upon specimen receipt. Upon approval of the cancellation, a refund will be issued, deducting a $75 cancellation fee.
If you cancel an international order, we will deduct $75 for the cancellation fee and the shipping costs from your refund.
Refund Approval and Processing
Upon receiving and reviewing the refund request, our team will evaluate eligibility according to the policy guidelines. If the request aligns with the policy criteria, the refund will be processed within 7 days of the approval date and confirmation will be sent to the requesting party or designated contact. Refunds will be issued using the original payment method unless otherwise specified or agreed upon.
Policy Acknowledgment
By utilizing MosaicDX’s services and submitting specimen(s) for testing, clients, practitioners, patients, and/or parent/guardians acknowledge their understanding and agreement to adhere to this cancellation policy.