Our cancellation policy is designed to provide flexibility as
changes occur. View our cancellation policy or contact customer support for details.
What is your test cancellation policy?
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How can I securely update my account information?
You may conveniently update your information within your MosaicDX account.
What is the test pricing structure for practitioners?
Our MosaicDX Portal provides access to pricing lists for all available tests.
I’m shipping a kit to my patient that is directly paying for their labs. How can I track my patients who have confirmed their information?
You can effortlessly access this data by logging into your portal and looking forthe “awai…
Is there a limit to the number of testing kits I can order for stocking purposes?
We recommend that you order no more than a 3-month supply, since some kit components may expire.
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