General Support

Don’t panic. Most of the materials inside the kit are still usable. The expiration date on the kit or at least one of the included tubes has expired. Please check the individual tubes before using them. If a tube is past it’s date, then they can be swapped out for standard SST tubes (yellow top, tiger top) and EDTA tubes (lavender top) as long as those tubes have not expired. Any expired tubes will be rejected per CLIA regulations. 

After you’ve placed a patient’s order, they will receive a confirmation email from MyLabOrders@MosaicDX.com.

If the patient is paying for their own lab, this email will contain instructions and a link to submit their address and test payment. Additionally, courtesy reminders will be sent to the patient if a certain amount of time has passed without their confirmation to avoid
cancellation.

Our cancellation policy is designed to provide flexibility as changes occur. View our cancellation policy or contact customer support for details.

To securely register your MosaicDX test kit, you can scan the QR code located inside the kit or visit www.MosaicDX.com/register.

After collecting your sample, refer to the shipping instruction card for the next steps and use the prepaid label to return the kit hassle-free. If you need additional guidance, you can watch a tutorial video on registering your MosaicDX kit on our website.

Keep track of your patients’ lab samples with our live sample status tracking feature within your MosaicDX portal, ensuring efficient communication and planning for their follow-up appointments.

This step-by-step instructional video will demonstrate how you can easily search and filter your patients pending and completed results.  

The following tests provide valuable insight into metabolism, nutrient needs, food sensitivities and metal toxicity.

• IgG Food Map with Candida + Yeast
• Heavy Metals Hair
• Organic Acids Test

Patients with high toxic levels are at greater risk of concomitant exposure from all toxins. For patients with specific exposure history, practitioners can order individual panels or combine profiles to identify or more rapidly reduce or remove multiple sources of toxin exposure:

These test can all be done from one urine sample:

• Glyphosate
• TOXDetect Profile^®
• Heavy Metals
• MycoTOX

1. Visit AnyLabTest Now to find a location near you.
   1. Schedule an appointment online, call for assistance, or just show up for your lab test — no appointment necessary.
   2. Bring the following to your appointment:
      1. Payment for specimen collection and processing fee.
      2. Test collection kit
      3. Included gel pack (freeze ahead of time)
      4. Collection instructions
      5. Test Requisition Form with doctor’s signature
      6. UPS return bag (included in the test kit)
2. Alpha Phlebotomy Group offers three options
   1. In Home Collections – where the phlebotomist comes to you. Fees include per collection rates and mileage.
   2. Collection Draw Site Locations – where APG provides you with a location that is familiar with MosaicDX orders. Prices for collections vary by phlebotomist.
   3. Mobile Event Collections for Groups – Have a group of 20 blood collections? Create a blood draw corporate or wellness event. Events require a minimum of 6 draws per hour otherwise additional hourly fees may apply along with specific pricing per participant.
3. Los Angeles and Orange County Areas: Contact Mobile Phlebotomy Service
   1. They will complete the blood draw directly from your home. Call 909-985-5562 to make an appointment. Standard hours of operation are 6:00 a.m. to 3:00 p.m.
4. Kansas City Metro Areas: Contact Test Smartly Labs.
   1. Collection hours are Monday through Friday 9:00 a.m. to 5:00 p.m. at all four of the TSL Kansas City area locations. Call 816-800-9699 to set up your appointment.

Please refer to your test’s specific Test Preparation and Instructions for more information regarding the potential effects of medications, foods, and supplements on this test. 

Please consult your healthcare provider prior to making any changes to your medications.

Test turnaround times vary by test, we provide estimates by test on the specific test page with most results available 7-20 days after receipt at our lab.

Detailed order tracking is available in the your  MosaicDX Portal.

Mosaic Diagnostics offers written interpretations within test reports and complimentary consultations with our clinical educators for qualified practitioners. To schedule a consultation, simply sign in to your MosaicDX account and book a consultation online. 

We encourage all patients to discuss results with your practitioner.

Our Resources tab also contains educational materials that you may find useful, we also offer MosaicEDGE workshops for qualified practitioners to better understand the fundamentals of lab testing.