We’re committed to enhancing your experience, every step of the way.

MosaicDX Portal

Enhanced Drop-Ship Ordering Experience 

Effective: 1/8/2024

We’ve introduced enhancements to streamline the drop-shipping process, simplifying your practice’s data entry and optimizing the point in the process where patients verify their address and make payments for their labs.

Enhancements for Practitioner

Save Valuable Time

  • When selecting the option for the patient to pay MosaicDX directly, effortlessly order with the patient’s name, DOB, email address, the requested test, and we’ll handle the rest. 
  • Eliminate the need to search for patient addresses and the frustration of outdated ones causing shipping delays, and consequently delaying critical results.  

Efficient Scheduling Support

  • Easily identify patients who have confirmed their address with 24/7 tracking availability accessible in your portal so you can more accurately schedule follow-up appointments.

MosaicDX Portal

Enhanced Clarity to Sample Statuses 

Effective: 1/8/2024

Ensuring a smoother and more informed experience, we have updated lab order statuses.


MosaicDX Portal

Streamlined Order Process for Patients Residing at a Shared Address

Effective: 1/8/2024

To empower you with efficient time management, we have revamped our process for ordering tests for patients residing at a shared address. 

  • No more redundant entry of information for each patient; with a single order, you can effortlessly manage multiple patients at the same location.
  • Additionally, international shipping expenses have been greatly reduced by consolidating kits into a single shipment for patients sharing an address.

MosaicDX Portal

Enhanced Clarity and Insight into Order Pricing and Discounts

Effective: 10/19/23

We are excited to introduce the following improvements to your ordering process, providing enhanced transparency in order pricing and discounts:

  • Review Order Screen: Starting with the review order screen and continuing to the confirmation page, you will now have a clear breakdown of discount calculations while placing your order.
  • Invoices: Discounts have now prominently featured on each invoice, providing a clear breakdown and the option to print and download your invoices.

MosaicDX Portal

Customize Orders for Pediatric Collection Requirements

Effective: 10/19/23

Introducing the following enhancements to your ordering process, offering customization features to improve your patients’ testing experience:

  • Pediatric Collection Bag Selection:  Now, when placing orders, you can directly choose a pediatric collection bag for your patients. This streamlines the process, eliminating the need for an extra step to contact customer service team.

MosaicDX Portal

More Efficient and User-Friendly Process for Managing New Users

Effective: 10/19/23

We have implemented the following improvements to simplify the steps and enhance the overall experience of inviting a new user to join your MosaicDX portal account:

  • Inviting New User: When inviting a new user to your MosaicDX portal account, you only need to enter their email address. The user will receive clear instructions on creating their account. 
    • To further streamline this process, we’ve added the option to “use card on file.” This means the new user won’t need to provide their credit card information during the registration process as they will use your practice’s current credit card on file.
  • Support for Linking an Active MosaicDX Portal Account:  If you need to link a new user to your account who already has an existing MosaicDX portal account, we’ve made it easier.
    • When you visit the page, you’ll find clear instructions on how to contact our customer service team for assistance with adding an existing user to your account.

MosaicDX Portal

Credential Selection Standardization

Effective: 10/19/2023

Introducing new enhancements to the MosaicDX portal’s account update section:

  • Standardized Credential Selection:  We’ve replaced free-form text entry for credentials with a simplified process. You can now select your primary credential from a dropdown menu, offering a more standardized approach. 
    • For other credentials, you still have the option to enter them as free-form text to complete your information.

MosaicDX Portal

Enhanced Billing Summary Experience

Effective: 8/31/2023

We are excited to present the following enhancements to your ordering process to deliver a more transparent and seamless experience:

  • Prepaid Pricing Clarity: Prepaid amounts are now reflected as zero for the respective test/sales order.
  • Simplified Prepaid Management: Our portal now organizes prepaids by test and expiration date.

MosaicDX Portal

Patient Pay

Effective: 8/31/2023

We’re thrilled to introduce new functionality to improve your patients experience with MosaicDX testing:

  • Streamlined Patient Payment: When patient pay is selected, at kit registration, patients will pay directly, ensuring a smoother and more adherent testing process.

MosaicDX Portal

Enhanced Billing Efficiency 

Effective: 8/31/2023

We’ve introduced powerful new billing features to increase effieciency:

  • Seamless Practitioner Payments: Practitioners can easily make payments directly from the billing page.
  • Visible Prepaids: We have enhanced your visibility into your prepaids, the billing page now displays the prepaids available in your account.
  • Instant Price List Downloads: Access pricing details effortlessly by downloading price lists from the portal.

MosaicDX Portal

Improved Practitioner Preferences

Effective: 8/31/2023

Set your preferences within the portal to streamline ordering process:

  • Preferred Payment Methods: Tailor your experience by saving your preferred payment methods.
  • Patient Shipping Notifications: Set your preferred shipping preferences and opt for shipping notifications to your patient.
  • Patient Price List Inclusion: Choose your preferred price list inclusion for seamless order placement.