Practitioner FAQ's

Our cancellation policy is designed to provide flexibility as
changes occur. View our cancellation policy or contact customer support for details.

After you’ve placed a patient’s order, they will receive a confirmation email from MyLabOrders@MosaicDX.com.

If the patient is paying for their own lab, this email will contain instructions and a link to submit their address and test payment. Additionally, courtesy reminders will be sent to the patient if a certain amount of time has passed without their confirmation to avoid
cancellation.

Keep track of your patients’ lab samples with our live sample status tracking feature within your MosaicDX portal, ensuring efficient communication and planning for their follow-up appointments.

This step-by-step instructional video will demonstrate how you can easily search and filter your patients pending and completed results.  

Qualified healthcare providers can create an account seamlessly through the MosaicDX portal.

Check out our How to Order section for a step-by-step guide on the account creation process, or watch our tutorial video “How to Create a Practitioner Account” for detailed instructions.

Once your account is created, our “Navigate Your Dashboard” tutorial video will also guide you through the key features of your dashboard.

Different states have regulations that define the scope of practice for practitioners. It is the practitioner’s responsibility to abide by these rules. Check with your state board of health to determine any restrictions related to laboratory testing.

Mosaic Diagnostics accepts authorization from Medical Doctors (MD), Osteopathic Doctors (DO), Chiropractors (DC), Naturopathic Doctors (ND), Doctors of Philosophy in Psychology, Biochemistry, Toxicology, and Nursing (PhD), Doctors of Oriental Medicine (DOM), Licensed Acupuncturist (Lac), Physicians Assistants (PA), Nurse Practitioners (ARNP), Nurse Midwives (CNM), Certified Nutritionists (CCN), and Registered Dietitians (RD).

Please note, Mosaic Diagnostics does not offer testing in New York.

Different states have regulations that define the scope of practice for practitioners. It is the practitioner’s responsibility to abide by these rules. Check with your state board of health to determine any restrictions related to laboratory testing. Please note, Mosaic Diagnostics does not offer testing in New York. 

Once you have opened your account, you have the options of ordering kits to stock in your office or drop-ship kits directly to your patients through your MosaicDX portal.   

Watch our short tutorial videos on how to conveniently  

• Order kit for your inventory  
• Drop-ship a kit to your patient  
• Re-order a follow-up test for your patient.    

Already have a kit? Watch this video on how to place an order for your patient using a kit from your inventory.   

We recommend that you order no more than a 3-month supply, since some kit components may expire.

Currently, there are no established guidelines for retesting mycotoxins after intervention. However, some healthcare providers recommend retesting at 3-6 months, 12 months, and annually as part of a wellness screen. Individuals with severe mold and mycotoxin-related illnesses may require more frequent testing. 

Visit the payment information page for an overview of payment options and procedures along with insurance coverage overview.

NOTE: Insurance coverage for testing is based on several factors such as the type of procedure, diagnosis, and insurance policy guidelines. Patients are encouraged to contact their insurance company to check for coverage and to provide the procedure codes (CPT codes) and diagnostic codes (ICD-10 codes). The CPT codes can be found on the billing information page, while ICD-10 codes are provided by the practitioner.

Our  MosaicDX Portal provides access to pricing lists for all available tests.

If you require further information or assistance, please do not hesitate to contact our sales team at sales@mosaicdx.com.

Test turnaround times vary by test, we provide estimates by test on the specific test page with most results available 7-20 days after receipt at our lab.

Detailed order tracking is available in the your  MosaicDX Portal.

Mosaic Diagnostics offers written interpretations within test reports and complimentary consultations with our clinical educators for qualified practitioners. To schedule a consultation, simply sign in to your MosaicDX account and book a consultation online. 

We encourage all patients to discuss results with your practitioner.

Our Resources tab also contains educational materials that you may find useful, we also offer MosaicEDGE workshops for qualified practitioners to better understand the fundamentals of lab testing.

US shipping is free, and a prepaid return label is included with all test kits. Follow the shipping instructions card located inside your sample collection kit.

For international patients, the shipping cost for test kits to and from the laboratory is the responsibility of the patient and varies by country. To estimate the expedited shipping cost for shipping specimens into the US, please visit the international shipping page for more information.  

Shipping costs must be paid in advance before the lab ships your testing kit to you. Your secure payment link will be provided in your order confirmation email.  

Alternatively, we have distributors in many countries that may offer test kits at a reduced cost. Please contact us to inquire if there is a distributor available in your country. 

Test kits should only be shipped Monday-Thursday except for the stool collections, which should be shipped no later than Wednesday.

For international shipments, we recommend shipping Mondays and Tuesdays.  

Different samples have different expiration dates. In general, stool and blood (from blood draw) have shorter viability, and we would suggest that you collect those later than some other samples such as urine and Dried Blood Spot (DBS).

Please see list below for guidance on sample viability:

• Hair – No expiration date
• Buccal Swab for DNA Methylation – 2 months
• Saliva for Hormones Test – 2 months (frozen)
• Urine* – 30 days (frozen)
• Dried Blood Spot (DBS) – 21 days
• Stool – 5 days after day 2 collection
• Blood Draw (all types) – Ship immediately on the same day

*Urine – Porphyrins Test is viable for 14 days (frozen)